Getting a grip

Friday, 1 February 2008

You know sometimes (and I know it's not the ideal attitude in my line of work) I just want to shake people and say GET A GRIP - IT'S JUST A CAKE!  Why is it the people who are at the lower end of the profit scale are the ones who want to talk the most about their cakes and change their minds the most frequently! I've had a couple of recent examples - one is someone ordering the absolute base cake at the base cake price but even after a long face to face appointment (on a Sunday) has spend literally hours on the phone discussing her cake and now she claims she needs another face-to-face appointment to make sure I know exactly what she likes -aaargh!! .  In another case I spoke on the phone to a mum and daughter about their 16th birthday cake, and as I was talking to them in the back of my mind alarm bells were ringing as they clearly cared WAY too much about the cake  (i.e.  going on and on about all the details and things they wanted to include and wanting an appointment to discuss it all and I know they wouldn't have been expecting to pay more than $150 bucks for all of  this).  So I was glad that the daughter didn't follow up with an email the next day like we had agreed  (thus I happily assumed she wasn't interested in taking it any further - as many people don't - and  I filled the date with other orders in the ensuing weeks). Unfortunately in this case the daughter suddenly appeared 3 weeks later via email demanding that I make her cake. When I explained that it wasn't possible (and it wasn't - I had tonnes of other bookings by this stage) her MUM rang up to try to force me to do it.  I'm thinking that as a general rule it's a BAD idea to force anyone to do anything with food that you are intending to eat. Anyway- I explained the situation and gave them other cake people's contact numbers and hopefully some other poor cake-person was able to satisfy their cake needs.

 So anyway - this afternoon I was rung by a mum in tears as her daughters 21st birthday cake had just arrived and it was a 'disaster' - luckily it wasn't one of mine!  Apart from the fact it was delivered a week early (whoops - sounds like my sort of mistake!) they reeled off a gadzillion things wrong with it and all the while I was thinking that the mum is the person who's sposed to be telling the daughter to get over it - it's just a cake! - but instead it was the mum who was choked up with tears at the apparent disastrousness of the roses not matching the colour of the ribbon and the icing not being the exact shade of what-ever-colour they were expecting etc etc etc.  Apparently the original cake-maker has offered to do another one but they don't trust them to get it right (poor cakemaker - she should run a mile!). Anyway - for humanitarion reasons  (I must be having a humanitarion sort of week!)  I  will do what I can to help them out.

Christmas Cakes Monday, 22 December 2008
Packing Thursday, 11 December 2008
Dr Potatohead Thursday, 20 November 2008
Three in a week Saturday, 15 November 2008
ReeDip Friday, 7 November 2008
Spectacular weekends Sunday, 2 November 2008
Shopping Wednesday, 22 October 2008
Red Saturday Sunday, 5 October 2008
Taste testing Sunday, 28 September 2008
You be the judge Saturday, 13 September 2008
Hanging out with Zali Tuesday, 9 September 2008
Dangerous Cupcakes Sunday, 7 September 2008
Xooting along Friday, 5 September 2008
Sick Day Wednesday, 3 September 2008
I need a lie-down Sunday, 31 August 2008
music to my ears Monday, 4 August 2008
before and after #7 Monday, 21 July 2008
Happy birthday to me! Monday, 14 July 2008
Blue Mountains Monday, 30 June 2008
an unexpected day out Saturday, 21 June 2008
Un-cupcakes Monday, 16 June 2008
$200 makeover Wednesday, 4 June 2008
Perfect Pear Monday, 2 June 2008
What bits of March come before the 1st? Saturday, 24 May 2008
Better late than never Tuesday, 20 May 2008
Pyjama day Tuesday, 20 May 2008
Doors and Windows Wednesday, 14 May 2008
Good Wholesome Fun Sunday, 11 May 2008
I know you've missed me Sunday, 11 May 2008
going away Sunday, 4 May 2008
Art Cake Monday, 21 April 2008
Sports Bag Thursday, 17 April 2008
Hmmm.. maybe next week Monday, 14 April 2008
Just like a bought one! Saturday, 12 April 2008
cupcakes anyone? Saturday, 12 April 2008
Cakes and Contracts Thursday, 10 April 2008
The usual Tuesday, 8 April 2008
career highs and lows Thursday, 3 April 2008
change in style Friday, 14 March 2008
special delivery Friday, 7 March 2008
checking out the competition Friday, 7 March 2008
A Snakeoff Monday, 18 February 2008
simply divine Saturday, 16 February 2008
Cakes Saturday, 16 February 2008
The perfect swirl Friday, 15 February 2008
A little weekend Tuesday, 12 February 2008
something for everyone Wednesday, 6 February 2008
Getting Out Saturday, 2 February 2008
Getting a grip Friday, 1 February 2008
My light fantastic.. Wednesday, 23 January 2008
Tip Saturday, 19 January 2008
Last of six... Saturday, 12 January 2008
Happy Teeth Friday, 11 January 2008
Yum Saturday, 5 January 2008
Zali is four! Thursday, 3 January 2008
reflections Thursday, 3 January 2008